Before verification
If a payment reference is invalid, duplicated or cannot be verified, the order remains pending or may be rejected. Contact support with the transaction details.
Digital products
Because digital access can be consumed immediately, a verified and delivered product is generally non-refundable. A refund or replacement may be considered if the file is unavailable, materially corrupted or different from the purchased description.
Tutor matching services
Matching and tuition payment concerns are reviewed according to the applicable assignment and payment record. Report an issue promptly through the dashboard or support channel.
Resolution process
Provide the account phone/email, order or assignment reference, transaction ID and a short explanation. The team will review the platform records and communicate the outcome.